By default, whoever is defined as the Safety Manager for your Checkit installation (typically the person who contacted Checkit to set the account up your organisations account with Checkit) will receive all alerts raised by Checkit by email. Typically this may not be someone involved in the day-to-day running of the business and so it is important to establish the users who are so involved so that they receive and can action the alerts sent by Checkit (when a piece of equipment is operating outside of predefined parameters or an important checklist is overdue, for example.) Once setup, users with the role of Administrator will also receive and be able to action alerts related to the locations for which they are the administrator.
Alerts are sent to staff based on their defined role with Checkit (Safety Manager, Administrator, Supervisor or Operator) and their location. So, to assign alerts to a particular member of staff you create them as a particular type of user for the location about which you want them to receive alerts. Escalations (which are alerts about alerts that have not been actioned) are assigned in the same way. For details about user roles including which roles receive which alerts, refer to User Roles and Permissions.
In addition to specifying who receives alerts you can also specify who should receive notifications that alerts have not been actioned. Checkit will automatically escalate any alerts that’s have not been actioned in a specified time frame to the staff you specify,
Alerts are sent by email and via the notification system on your mobile phone (with the Checkit App installed) or the Checkit Memo.
For more details about Alerts refer to Control Centre – Alert Status Widget
For more details about escalation refer to Escalations.
For more details about user roles please refer to User Roles & Permissions.