Follow

Configure

You need to define three very important things to Checkit, as described below.

  1. When should Checkit alert you/designated staff? That is, what are the data parameters that are not ‘normal’.  Do you want to be alerted if the temperature in a fridge goes above 38 degrees for example and if a fire door is open for more than 15 minutes? The parameters you specify to Checkit – we call them Rules - are the heart of the monitoring system, helping you ensure your equipment is functioning correctly. We refer to this type of alert as a Sensor alert. Of course you also need to tell Checkit who you want the alert to be sent to. Refer to Configure Sensor Alerts below  for details about how to do this.
  2. If there is a problem with the Automatic Monitoring system, who should Checkit alert? If your Internet connection is down or a battery is running low on a sensor, for example, a Checkit Hub will flash its blue LED light constantly and will send an email message to alert designated staff to the problem so they can take the necessary remedial actions. We refer to this type of alert as a Service alerts. Refer to Configure Service Alerts below for details about how to do specify who receives service alerts.
  3. How to escalate alerts. In addition to specifying who receives alerts you should also specify who should receive notifications when alerts have not been actioned. Checkit will automatically escalate any alerts that have not been actioned in a specified time frame to the staff you specify. For more details about escalation, refer to Escalations

Checkit uses a location and team-based approach. You define the discrete locations where you are using Automated Monitoring (Restaurant 1, Restaurant2, Ward A,  Ward B etc. etc.) and, within locations, teams and the individual staff members that make up those teams (bar team, kitchen staff, cleaners, catering staff, medical team etc. etc.). Within teams, users can be allocated different roles with different levels of access to and communication from Checkit. When a service or sensor alert is raised by Checkit for a sensor that is within location A, for example, Checkit will send an email alert the administrator in the team(s) associated with location A as well as displaying the alert in various reports in the Control Centre and flashing the blue LED on the Hub used by the sensor and the sensor itself.  Administrators and Supervisors can log into the Checkit Control Centre to view alert details, clear alerts and enter the details of the actions take. For more details about user roles refer to  User Roles & Permissions.

Alerts are sent by email and via the notification system on your mobile phone (with the Checkit App installed) or the Checkit Memo.  Note that you need to ensure that notifications are set correctly on mobile phones in order to receive notifications correctly especially when the device is ‘asleep’ – for more details please refer to Notifications

Configure Service Alerts

By default, Checkit will send the email notification to the person that set up your organisation’s account with Checkit. This may be someone not involved in day-to-day operations and someone in another location.  You need to tell Checkit where to send alerts relating to each of the locations in which you are using Automated Monitoring so that alerts can be dealt with in a timely manner.

To create / configure teams and users, including Administrator/Supervisor type users who will automatically receive alerts for the Automated Monitoring equipment in the location to which his/her team is assigned:

  • login to the Control Center and select Configurations, Automated Monitoring, View/Edit
  • use the Where tab to create a new location (or see if the location is already defined to Checkit and if so, select the one you want)
  • use the Who tab and the Teams and Users sub-tabs to create a team and/or associated users (staff) or see if the team / staff member are already specified.

Configure Sensor Alerts

To create / configure teams and users to receive Sensor alerts:

  • login to the Control Center and select Configurations, Automated Monitoring, View/Edit
  • use the Where tab to create a new location (or see if the location is already defined to Checkit and if so, select the one you want)
  • use the Who tab and Teams and Users sub-tabs to create a team and/ or associated users (staff) or see if the team / staff member are already specified
  • use the Rules tab to create a rule (for example to set the minimum temperature which if exceeded will cause an alert to be raised) or see if any of the rules already defined are what you wish to allocate to a new team/staff. (Remember to Save your entries.)
  • use the Monitoring tab to activate rules for selected locations and teams: using the drop-down lists select a location, team and rule and then select Create New. Once you have done so Checkit will send alerts to Administrators based on the selected rule, team and location. Checkit retains a list of the rules that’s have been created so you can easily update or delete.

monitoring_page.png

For more details about the Checkit Control Centre including and logging into it , refer to The Control Center.

For more details about Alerts refer to Control Centre – Alert Status Widget

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request