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Hub installation and management

It is now possible to set up hubs on your CAM account, and to manage their set-up using a set of simple wizards accessible via the Control Centre. 

Pre-requisites and assumptions  

Before setting up on a customer network, hubs must be associated with a customer Checkit account.  This is usually done as part of the dispatch process.  If you cannot find the hub you are looking for in the installation wizards then contact Checkit customer services to check that this has been done correctly. 

This functionality is for users with administrator rights, who will only be able to manage the devices in the locations they control. 

To perform set up or change settings, a hub must be connected to the Internet and able to communicate with the Checkit cloud.  For first time installation you must do this using an ethernet cable.  You will then be able to use this connection to set up WiFi if desired.  The ethernet can be connected to either 

  • The same network you will be using going forward. This is the preferred option and will allow the setup to ensure that all necessary ports [link to IT pre-requisites] are open to allow data to flow to and from the Checkit cloud. 
  • Another network with open Internet connectivity (in this case the above checking will not be able to take place) 

 If you are intending to use WiFi or advanced ethernet settings, you should know these before you start. 

The initial release of this feature will not allow you to recover from an error in configuration that results in the hub not being able to communicate (e.g. incorrect credentials).  If the network configuration update is not successful, you can choose to restore the hub's default network settings (Ethernet & DHCP) by pressing button 2 (prominent button) for 30 seconds. The mode LED should go orange. You must then do a manual reset by pressing both buttons until all LEDs turn off. 

Installing a new hub 

  1. Log in to the Control Centre (https://app.checkit.net) and select “Maintenance” 

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2. Select the location at which you wish to locate the hub from the list provided 

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This will take you to a view of the location.  If there are any devices in that location already, they will be displayed (unlikely when you are adding a hub, but remember that sensors can be in a different location to the hub they belong to). 

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3. Select Add / Configure hub 

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You can now select a hub to associate with this location from the drop down list.  This will be the list of hubs associated with your account but not yet assigned a location.  If the location you want to assign the hub to is not listed in the maintenance widget, you can navigate to the hub view page and select the new hub from there. Once selected you can press the Maintenance button on that page to start the hub workflow. 

Note 

  • If a hub is available but has not downloaded the version of its software needed to work with this feature, it will be shown in red.  You will not be able to proceed and should follow the instructions on screen to reboot the hub and force an update. 
  • If you cannot see the hub you are looking for then use the option to enter its serial number.  If the number you enter is valid then the details will be displayed and you can proceed 

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4. Having selected the hub in the UI, and ensured it is connected using ethernet (see pre-requisites), a connectivity check will be performed and the result displayed. 

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If any of these tests result in an exclamation mark they indicate partial network connectivity.  While not critical at this point they could indicate an issue and you should consult your IT department. 

 fail, you will not be able to proceed and should contact your IT team. [do the error messages have any detail in them?] 

If the connection test passes, you can proceed to the next step where you can then confirm or change the location for the hub, using the drop down.   Again note that if the location you want to assign the hub to is not listed in the maintenance widget, you should start again by navigating to the hub view page and select the new hub from there. Once selected you can press the Maintenance button on that page to start the hub workflow. 

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Once that is confirmed, the configuration is set up and the hub will be operational  (If the page appears to be stuck on the spinner indefinitely, the user  should check the network connection.) 

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Next steps You can now 

  • Stop there and use the hub on ethernet using DHCP (default configuration) 
  • Start to add devices using the wizard documented [see step 3 and onwards in link to sensor add article] 
  • Set up more advanced network configurations (as shown below) 

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6. For ethernet connections, you can select DHCP (default) or STATIC (as shown) giving access to full range of static network settings 

BE AWARE!  Once you make these changes and select the next button, the hub will attempt to apply them.  If they are not valid and the hub loses connection with the Checkit cloud, no further changes will be possible through this interface.   

If this happens then you can choose to restore the hub's default network settings (Ethernet & DHCP) by pressing button 2 (prominent button) for 30 seconds. The mode LED should go orange. You must then do a manual reset by pressing both buttons until all LEDs turn off. 

This limitation will be removed in a future release 

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When applying new settings the hub may take some time to process and apply those settings (up to three minutes) So please be patient! 

7. Selecting WiFi connections will cause the hub to scan its environment for available networks and display the results 

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8. Selecting a network then allows choice of the required security method.  Most networks require only a password (WPA-PSK). If your IT department has supplied more setting information then you probably require the WPA-EAP option. 

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WPA-PSK allows the pass phrase to be entered 

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WPA-EAP provides access to more advanced Enterprise Authentication settings 

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 9. Having selected the WiFi security settings, the same DHCP and static settings are available as for ethernet (see 6 above) 

The same warning about incorrect settings applies here. 

Success will return to the network status screen for the new network connection settings 

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Where a hub has previously been set up, the wizard functionality in the Control Centre can also be used to update the configuration settings.  This is accessed by choosing View / Edit in the Automated Monitoring Devices section of the Control Centre homescreen 

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And then selecting the required hub from the list presented and the Maintenance button at the bottom of the screen 

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This will then lead to the AM maintenance wizard where “Configure Hub” can be selected (note that if this option is greyed out then the hub software needs to be upgraded). 

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This will cause a network connectivity check to be triggered, and leads to the screen in step 4 above. 

From this point on, the configuration can updated using the same steps 4-9 above. 

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